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General Information

Click here to download our order form.

We offer a completely bespoke service. Each order that we receive is individually processed, the tiles being each handmade and unique to you. As part of the process each tile is also therefore glazed and decorated to your specific requirements.

To order, you can either send the completed form through to us via email, or contact us directly via email. Please make a note of each of the codes for the designs that you would like us to make for you, along with all other specific information (glaze colour, type of finish, size of tile, etc) and we will contact you via email to discuss your order. Don’t forget to include a contact number if you would like us to call you in person. We will then write a quote, and once the order has been confirmed and turned into an order, we can get to work to create your tiles.

Please see our Tile Guide page for any FAQ’s & our installation notes.

Please Note: All of our products are individually handmade resulting in slight variations and irregularities in size, colours and other forms of appearance. These aspects contribute to their beauty and individuality, setting them apart from factory made tiles, which are very uniform. None of these irregularities are defects. Glazes and tiles may vary slightly from one batch to the next so it is always wise to order enough tiles for your situation. We recommend that a 10% contingency is added onto the total number of your tile order.

Bespoke Designs

For special decorative and other bespoke commissions we will normally begin with pencil sketches or mockups, for which there may be a design charge depending on how much time needs to be spent on research etc. In some situations, especially larger murals, a visit to the site is recommended, as the setting can determine important elements of design. Accurate measurements (after rendering) of the area to be tiled are very important. Once our initial designs are approved, a coloured drawing to scale is usually produced. The charge for this will usually vary between £50 and £70. This may be charged separately or incorporated into the final quotation. Other design charges start at £50 per hour, £60 inc VAT at the current rate.

Payment

A written order (email or letter) is required along with a deposit payment of 50% of the total cost for orders over £200 in value.  For orders below £200, we require payment in full with the order. The final and full balance is due before dispatch of the goods. Payment can be made by bank transfer or Credit/Debit card.  Our bank details are to be found on our Quotes and Invoices. We can accept no responsibility for loss or damage of products once they leave the studio. Returns are only accepted if proof of defects are shown to have been ours.

Delivery

We can provide a quote for delivery and shipping anywhere in the world. For the UK and Europe we normally use a courier service. For smaller orders for the USA we use well known international services. If you have your own FedEx or other account it may be cheaper to use this than our own UK based account. Larger orders are packed onto pallets and will generally take about one week for European destinations and up to 10 days for the USA (airfreight). A usual packing charge will be applied in most cases. This can be quoted for. Our prices do not include delivery or shipping costs.

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